Résumé

Overview

Strategic IT consultant and systems integrator with 15+ years of experience leading technical teams, optimizing infrastructure, and delivering enterprise-grade solutions. Known for diagnostic precision, cross-platform fluency, and a commitment to ethical, customer-focused service.

Skills

Leadership & Communication

  • Team building and IT staff training
  • Technical escalation and customer support
  • Standard Operating Procedure (SOP) development
  • Public speaking and audience engagement
  • Ethical decision-making and workload prioritization
  • Friendly, optimistic, and service-oriented demeanor
  • Referral marketing and business networking
  • Conflict resolution and event coordination

Technical Expertise

  • Network architecture: IP routing, low-latency design, domains, VPNs, firewalls
  • Programming & scripting:
    • OS-specific: Windows PowerShell, Batch, Unix Shell
    • Web: HTML/CSS, JavaScript, PHP, ActionScript
    • Application: C++, Visual Basic
    • Automation: AutoHotkey, Cron jobs, Scheduled tasks
    • Specialized: Linden Scripting Language
  • Database: MySQL
  • Systems administration:
    • Windows (2000–11), Windows Server (2000–2022), GNU/Linux (Ubuntu, Debian, CentOS, RedHat, Embedded), MacOS, iOS, Android
    • Virtual machines and remote login environments
    • Backups and fail-resistant systems

Security & Compliance

  • HIPAA, PCI DSS, and industry-specific compliance
  • Filesystem permissions, ACLs, SELinux
  • Network security appliances and firewalls

Hardware & Devices

  • Business-class systems, gaming rigs, kiosks, point-of-sale terminals, medical devices
  • Embedded systems and firmware
  • Cabling, crimping, and physical network setup
  • Preventive maintenance and diagnostics

Software & Tools

  • SaaS platforms: Microsoft 365, Azure
  • Industry-specific software (medical, retail, creative)
  • Photo and video editing suites
  • System rescue and automated repair utilities

Troubleshooting & Diagnostics

  • Hardware, software, and OS-level issues
  • Intermittent network and Wi-Fi connectivity
  • Driver conflicts and kernel module errors

Experience

Network Technician / Systems Administrator – Don’t Panic IT

February 2018 – July 2025 – Fort Collins, CO

  • Led enterprise IT deployments and cybersecurity compliance initiatives
  • Authored internal SOP manual and trained IT staff
  • Provided escalation support and optimized infrastructure
  • Delivered on-site and remote technical support

Field Service Technician / Consultant – Backbone IT

August 2016 – January 2018 – Loveland, CO

  • Delivered on-site tech support and rebuilt business post-rebranding
  • Strengthened client relationships through networking and consulting

Developer – All in One – System Rescue Toolkit

February 2012 – Present – Loveland, CO

  • Created internationally recognized technician utility disc
  • Published on LifeHacker; used in global tech support
  • Designed automated repair software and freeware marketing

Member – BNI – Business Network International

June 2012 – May 2014 – Loveland, CO

  • Led referral marketing and public relations initiatives
  • Held Web Pro leadership role supporting member visibility
  • Built strategic business relationships through weekly networking

Field Service Technician / Consultant – Fast-teks On-Site Computer Services

June 2011 – July 2016 – Loveland, CO

  • Provided startup tech support and client consulting

Technician / Consultant – Non-Profit Computer Services

August 2009 – June 2011 – Fayetteville, NC / Loveland, CO

  • Donated and serviced computers as a not-for-profit community service

Counter Intelligent Agent / Technician – Best Buy Geek Squad

July 2007 – August 2009 – Fayetteville, NC

  • Delivered high-volume tech support and customer service
  • Managed dynamic workflows and sales

Technician / Consultant – The Affordable Geek

January 2007 – July 2007 – Fayetteville, NC

  • Provided in-store and on-site tech support and sales

Lead Event Coordinator – Vx3 LAN Party

2003 – 2006 – Fayetteville, NC

  • Designed low-latency, high-bandwidth networks for community events
  • Managed logistics, volunteer staff, and attendee relation

Education

Independent & Apprenticeship Studies – Southern Software Technologies And Research

July 2001 – December 2006 – Fayetteville, NC

  • Server and systems administration, web development, remote logins
  • Networking, malware removal, backups, fail-resistant systems

High School – Pine Forest High School

Graduated 2000 – Fayetteville, NC

  • Advanced Placement and Honors classes studied

Notable Achievements

  • 2023 – Fort Collins, CO – Founded the “Pink Bunny Project” in Fort Collins to promote mental health awareness and authenticity through the locally iconic “pink bunny on a motorcycle” and social media
  • 2023 – Fort Collins, CO – Re-envisioned personal life and direction, inspiring thousands through public storytelling and community engagement
  • 2016 – Loveland, CO – Released “All in One – System Rescue Toolkit” as free technician utility, published worldwide
  • 2012 – Loveland, CO – Volunteered with Nourishing Loveland to grow and donate food to the House of Neighbourly Service
  • 2010 – Fayetteville, NC to Loveland, CO – Relocated to Northern Colorado to establish new roots and professional direction
  • 2003–2006 – Fayetteville, NC – Organized semi-annual LAN events with 70+ attendees
  • 2001 – Fayetteville, NC – Earned Eagle Scout rank from Boy Scouts of America
  • 2000 – Fayetteville, NC – Recognized in “Who’s Who Among American High School Students