Résumé

Overview

Advanced technical troubleshooter and consultant with years of experience leading and working with well-organized technical teams that build on existing infrastructures, troubleshoot and repair arising problems, and maintain the current implementations of technology.

Skills

Support

  • Leadership
  • Strong morals and ethics
  • Excellent customer service
  • Workload prioritization
  • Works well with an audience
  • Friendly & Optimistic

Networking

  • Domains
  • VPNs
  • Webservers
  • Cabling & crimping
  • Low latency network design

Programming

  • AutoHotkey
  • Linden Scripting Language
  • PHP
  • ActionScript
  • Visual Basic
  • C++
  • MySQL
  • HTML/CSS
  • JavaScript
  • Unix Shell
  • Windows Batch
  • Cron and Scheduled tasks

Hardware

  • Backups
  • Fail-resistant systems
  • Gaming
  • Business class systems
  • Point-of-sale
  • Kiosks
  • Medical

Software

  • Office Suites
  • Photo Editing
  • Video Editing
  • Web Browsers
  • Remote logins
  • Virtual Machines
  • Embedded / Firmware
  • Industry-specific software

Troubleshooting

  • Hardware and Printers
  • Software & OS problems
  • Intermittent network connectivity
  • Drivers and kernel modules
  • Preventative maintenance

Operating Systems

  • Microsoft Windows Home and Pro (2000/XP/Vista/7/8/10)
  • Microsoft Windows Server (2000/2003/2008/2012/2016)
  • GNU/Linux (Ubuntu/Debian/CentOS/RedHat/Embedded)
  • Apple iOS and Mac OSX
  • Google Android and Cyanogenmod

Security

  • Network Penetration
  • Firewalls
  • Practical Password Security
  • Anti-Malware
  • Anti-Phishing
  • Filesystem Permissions and ACLs
  • SELinux
  • PCI DSS
  • HIPAA

Experience

Field Service Technician / Consultant – Backbone IT

August 2016 – Present – Loveland, CO

  • On-site Tech Support
  • Rebuilding business SEO

Developer – All in One – System Rescue Toolkit

February 2012 – Present – Loveland, CO

  • Published on LifeHacker
  • International tech support
  • Technician bootable CD / USB
  • Automated repair software
  • Freeware marketing

Member – BNI – Business Network International

June 2012 – May 2014 – Loveland, CO

  • Business networking
  • Referral marketing
  • Public Relations
  • Web Pro leadership position

Field Service Technician / Consultant – Fast-teks On-Site Computer Services

June 2011 – July 2016 – Loveland, CO

  • On-site Tech Support
  • Startup business

Technician / Consultant – Non-Profit Computer Services

August 2009 – June 2011 – Fayetteville, NC / Loveland, CO

  • On-site Tech Support
  • Donated computers
  • Not-for-profit work

Counter Intelligent Agent / Technician – Best Buy Geek Squad

July 2007 – August 2009 – Fayetteville, NC

  • In-store and on-site Tech Support
  • High volume tech support
  • Sales and Customer Service
  • Dynamic and high stress workflow

Technician / Consultant – The Affordable Geek

January 2007 – July 2007 – Fayetteville, NC

  • In-store and on-site Tech Support
  • Sales and commissions

Lead Event Coordinator – Vx3 LAN Party

2003 – 2006 – Fayetteville, NC

  • Low latency, high bandwidth network
  • Multiple gateway internet
  • Community event planning
  • Volunteer staff
  • Attendee conflict resolution

Education

Independent & Apprenticeship Studies – Southern Software Technologies And Research

July 2001 – December 2006 – Fayetteville, NC

  • Server administration
  • Webservers
  • Software development
  • Remote logins
  • File and printer sharing
  • Troubleshooting
  • Networking
  • Malware removal
  • Maintenance
  • Upgrades
  • On-site service
  • Backups
  • Fail-resistant systems

High School – Pine Forest High School

Graduated 2000 – Fayetteville, NC

  • Advanced Placement and Honors classes studied
  • Who’s Who Among American High School Students awarded

Notable Achievements

2016 – Loveland, CO – Created and released for free to the public a technician’s utility disc called “All in One – System Rescue Toolkit”

2012 – Loveland, CO – Volunteer work with Nourishing Loveland project founded by wife, Kimberly Vreeland, that grew and donated food to the House of Neighbourly Service

2010 – Fayetteville, NC to Loveland, CO – Moved to Northern Colorado in a bold attempt to stake out a new life and roots with wife, Kimberly Vreeland

2003-2006 – Fayetteville, NC – Organized a successful semi-annual computer related event with over 70 attendees per event

2001 – Fayetteville, NC – Boy Scouts of America Eagle Scout awarded

2000 – Fayetteville, NC – Whose Who Among American High School Students awarded