Overview
Advanced technical troubleshooter, systems integrator, and consultant with years of experience leading and working with well-organized technical teams that build on existing infrastructures, troubleshoot and repair arising problems, and maintain the current implementations of technology.
Skills
People
- Leadership
- Strong morals and ethics
- Excellent customer service
- Workload prioritization
- Works well with an audience
- Friendly & Optimistic
Networking
- IP Routing
- Domains
- Security Appliances & VPNs
- Webservers
- Cabling & crimping
- Low latency network design
Programming
- OS Specific (Windows Powershell & Batch, Unix Shell)
- Web (HTML/CSS, JavaScript, PHP, ActionScript)
- Application (C++, Visual Basic)
- Specific Use (AutoHotkey, Linden Scripting Language)
- Database (MySQL)
- General Automation (Cron and Scheduled tasks)
Hardware
- Backups
- Fail-resistant systems
- Gaming
- Business class systems
- Point-of-sale
- Kiosks
- Medical
Software
- SaaS (Microsoft 365 & Azure)
- Photo & Video Editing
- Remote logins
- Virtual Machines
- Embedded / Firmware
- Industry-specific software
Troubleshooting
- Hardware, Software & OS problems
- Intermittent network and WiFi connectivity
- Drivers and kernel modules
- Preventive maintenance
Operating Systems
- Microsoft Windows Home and Pro (2000/XP/Vista/7/8/10/11)
- Microsoft Windows Server (2000/2003/2008/2012/2016/2019)
- GNU/Linux (Ubuntu/Debian/CentOS/RedHat/Embedded)
- Apple iOS and Mac OSX
- Google Android and Cyanogenmod
Security
- Compliance (HIPAA, PCI DSS, Industry Specific)
- Network Security Appliances / Firewalls
- Filesystem Permissions and ACLs
- SELinux
Experience
Network Technician / Systems Administrator – Don’t Panic IT
February 2018 – Present – Fort Collins, CO
- IT Project Management
- Technical Escalation Support
- Cybersecurity and Compliance
- Enterprise IT engineering, deployment, and administration
- IT Staff Training and Team Building
- On-site & Remote Tech Support
- Built internal Standard Operating Procedures manual (SOPs)
Field Service Technician / Consultant – Backbone IT
August 2016 – January 2018 – Loveland, CO
- On-site Tech Support
- Rebuilding business SEO
Developer – All in One – System Rescue Toolkit
February 2012 – Present – Loveland, CO
- Published on LifeHacker
- International tech support
- Technician bootable CD / USB
- Automated repair software
- Freeware marketing
Member – BNI – Business Network International
June 2012 – May 2014 – Loveland, CO
- Business networking
- Referral marketing
- Public Relations
- Web Pro leadership position
Field Service Technician / Consultant – Fast-teks On-Site Computer Services
June 2011 – July 2016 – Loveland, CO
- On-site Tech Support
- Startup business
Technician / Consultant – Non-Profit Computer Services
August 2009 – June 2011 – Fayetteville, NC / Loveland, CO
- On-site Tech Support
- Donated computers
- Not-for-profit work
Counter Intelligent Agent / Technician – Best Buy Geek Squad
July 2007 – August 2009 – Fayetteville, NC
- In-store and on-site Tech Support
- High volume tech support
- Sales and Customer Service
- Dynamic and high stress workflow
Technician / Consultant – The Affordable Geek
January 2007 – July 2007 – Fayetteville, NC
- In-store and on-site Tech Support
- Sales and commissions
Lead Event Coordinator – Vx3 LAN Party
2003 – 2006 – Fayetteville, NC
- Low latency, high bandwidth network
- Multiple gateway internet
- Community event planning
- Volunteer staff
- Attendee conflict resolution
Education
Independent & Apprenticeship Studies – Southern Software Technologies And Research
July 2001 – December 2006 – Fayetteville, NC
- Server administration
- Webservers
- Software development
- Remote logins
- File and printer sharing
- Troubleshooting
- Networking
- Malware removal
- Maintenance
- Upgrades
- On-site service
- Backups
- Fail-resistant systems
High School – Pine Forest High School
Graduated 2000 – Fayetteville, NC
- Advanced Placement and Honors classes studied
Notable Achievements
2016 – Loveland, CO – Created and released for free to the public a technician’s utility disc called “All in One – System Rescue Toolkit”
2012 – Loveland, CO – Volunteer work with Nourishing Loveland project founded by wife, Kimberly Vreeland, that grew and donated food to the House of Neighbourly Service
2010 – Fayetteville, NC to Loveland, CO – Moved to Northern Colorado in a bold attempt to stake out a new life and roots with wife, Kimberly Vreeland
2003-2006 – Fayetteville, NC – Organized a successful semi-annual computer related event with over 70 attendees per event
2001- Fayetteville, NC – Boy Scouts of America Eagle Scout awarded
2000 – Fayetteville, NC – Whose Who Among American High School Students awarded