Community Support

Rules

Please use this page to ask questions not included in the FAQ for the All in One – System Rescue Toolkit Technician or Lite versions.  I cannot guarantee that I will answer all questions in a timely manner, but as this toolkit grows, we may be able to have more folks chime in with answers.

  • This is a toolkit Q&A support, not general tech support.  If you need help beyond what the toolkit can provide, please seek computer help from a professional technician in your area.
  • Please do not link to or recommend other tools outside of this toolkit when answering questions, including commands built into Windows.  If the toolkit does not provide a solution, please simply say so.
  • Feel free to suggest additions to the toolkit and I will take them into consideration.  Please make sure that tools you suggest support distribution and commercial use or they will be immediately rejected.

128 Replies to “Community Support”

  1. Hello — Do you recommend running your toolkit (I have the lite version) as a part of routine maintenance, or is it solely for troubleshooting problems? My antivirus (Microsoft Security Essentials) runs once a day, and about once a week I run Malwarebytes and BleachBit. Would it be useful to add in your System Rescue kit to my routine? I’m running Win7/64 on an aging laptop.
    Thanks.

    1. None of the utilities in my toolkit are so aggressive as to cause issues if run too often. (No registry “cleaners” for example).

      For a well maintained system, it might be useful to run once per year or every 6 months. It’s really designed as a stop gap when deciding if a technician needs to get involved with the system repair. Run the toolkit first, if there’s still issues, definitely call a technician because it does almost all of the basics.

      I typically do a tune-up to my PC when I “start to feel it”. Sluggish, taking longer to boot or load apps, etc. For most of my paying clients, this lands in the every 6-12 months range.

  2. Boot problems on my Dell XPS 15. Start to boot, but then hangs with the Lubuntu logo. I fixed my problem with another Tool disc, but I just though that you might want to know.

    1. Thanks for letting me know. Do you know if you were booting UEFI or BIOS? Also CD or USB?

      To prevent issues with burning/creating bad media here are some steps I use when I build official discs that people order from me:
      – Use known good media for CDs (Verbatim, Memorex, etc). Some cheap media will not recognize in all CD/DVD drives.
      – Verify disc after burning, most burning software has this option, but not turned on by default
      – Use known good media for USBs (SanDisk, PNY, Transcend, Kingston, etc). Cheap USBs are known to cause I/O issues
      – Verify integrity of USB creation from the General tab in Autorun after creating USB

    1. Are you asking for free software you are using to not be credited back to the software creator? Think about it.

      There is a small possibility that I might offer a paid branded option for IT shops out there to rebrand my software and drop their own links, website information, etc. I have no plans at the moment to begin that process though.

      Getting my name, website, and information out there is one of the ways I am allowing people to use my software for free.

  3. Great project, thanks for all your work on this. I’m wondering how difficult it would be to include support for bitlocker encrypted drives via dislocker? Likely you’ve already considered modifying the live CD to either have some persistence or include the libraries by default, I’m trying to wade through the documentation to see how to include by default. I can get drives mounted and unencrypted but have to install several libraries to get dislocker compiled the first time booting on new machine. Thanks again for your efforts and any hints would be appreciated!

    1. I have looked into dislocker before. While I am able to use linux and script just fine, the goal of my toolkit is simplicity and generalization for the masses. There are just too many hacky steps to include the utility in LiveCD when Windows already includes utilities to work with BitLocker natively on the installation media.

      BitLocker is just enough of an outlying case that I can’t really justify putting it on without something polished to make it useful for the masses. Most corporations that rely on bitlocker should also have an in-house procedure for working with bitlocker encryption and recovery.

      It’s one of those tools that if you need it, you search it out specifically, and you plan for the “just in case” scenario. Also, backups are important. Any data recovery specialist shops that deal with this also have in-house tools and wouldn’t reach for my generalized toolkit, I hope.

      This was almost the case with chntpw. It’s a bit hacky to use, which is fine for me, but resetting Windows passwords is way more common than BitLocker recovery without backups.

  4. I may be missing something or looking in the wrong place (highly likely!) but I have been unable to find a temperature monitor. A colleague advised that his laptop seems to be overheating and the fan kicks in (as it should) during normal operation but he says it is like a jet taking off. I have run the CPU stress test application for 15 or 20 minutes and have been unable to get the fan to make the fan make as much noise as he says it does. Whilst the widgets on the right hand side of the screen tell me how much load the CPU is experiencing, it would be helpful to have a temperature monitor so that I can show him that everything is within normal limits. Are there any plans to implement such a feature or is this one that has been considered and disregarded? Kudos on useful piece of kit though.

    1. On the LiveCD part of the 2017 toolkit version the temp gauge needed to be added to the panel manually. I made a tutorial about how to diagnose PCs with my toolkit that shows how to do this. Windows Autorun CPU stress test automatically runs HWMonitor which shows gauges.

      Starting with 2018 version, “CPU Stress Test” is renamed “mprime” and autoruns a sensors monitor on the LiveCD portion. HWMonitor is still used during Prime95 on the Autorun side. It sounds like you are running the older version.

  5. I see there is a checkbox next to the automatic mode under “autoFIX”. How does one save this setting to “off” so that it doesnt run automatically?

    Ive unchecked it and closed and reopened the program but it reverts back to default.

    1. Just in case anyone else is wondering as well. The toolkit customization only works with writable media.

      autoFIX customization is also only saved when it is run. So if you select options, close and reopen, it will just load last settings. You can also look in the custom.ini file inside “extras\custom” on the toolkit to see how the options are stored.

  6. I just downloaded the ISO of the all in one toolkit and burned it to a CD for testing. When I insert the CD into a Windows 7 machine and double-click on AIO-SRT.exe, I get a warning that the file contains a virus. The exact message is: “Operation did not complete successfully because the file contains a virus.” I am now concerned about evaluating the toolkit further. Anti-virus software installed is Avast Business CloudCare (formerly AVG CloudCare). Any thoughts?

    1. With any new software, not just mine, I would recommend evaluation on a non-critical PC. This can be done in a virtual machine or “project PC”.

      To address your question directly, my toolkit doesn’t have the funds to pay for whitelisting for all antivirus software out there, so it relies on reports of false positive from the community of each antivirus. This version was just released this past week, so it probably doesn’t have that “false positive” flagging done yet. I just had a campaign to get unblocked by MalwareBytes, which was successful thanks to the toolkit community.

      If it helps, you can check out some of the reviews on my references page written by other folks in many languages: https://paul.is-a-geek.org/aio-srt/references/

      Some notable places off the top of my head that reference the toolkit include: LifeHacker, MajorGeeks, GHacks, Navigaweb, Chip Online, Hitek, TheWindowsClub.

      I will update my FAQ entry on antivirus alerts for everyone.

  7. It appears Microsoft’s ‘Create a Recovery Drive’ is the bane of my existence. I was able to run it normally on one PC, had a whole bunch of problems on another (but finally got it to work), now the 3rd one has me stymied. The message I get is “We can’t create a recovery drive on this PC. Some required files are missing. To troubleshoot problems when your PC can’t start, use your Windows installation disc or media.”

    I’ve run Windows Update, SFC and DISM and they didn’t do anything to fix this issue. Windows, of course, gives me no clue as to which ‘required files’ are missing and the PC otherwise works fine. It’s a Cyperpower PC with AMD Ryzen 1700x processor on an MSI Bazooka motherboard. Windows 10 Home was originally on the HDD, but has been installed on a SSD and runs from there.

    I note there are 3rd party utilities to create bootable Windows drives, but I’m leery of using one without a recommendation or reference from a trusted source.

    Here are my questions:

    1) Does your AIO-SRT have a utility to create a bootable USB flash drive?

    2) If not, is there a 3rd party utility you’d recommend?

    Thanks in advance.

    1. My toolkit can create a bootable USB version of itself (Lubuntu 16.04 LiveCD base), and contains a program called Rufus that can create bootable USBs from ISOs. Although, I think your question is about creating bootable Windows environments which I do not have the legal rights to, nor does pretty much anyone else that I know of except Microsoft.

      Missing Microsoft Windows core files can’t (and shouldn’t) come from anywhere else except Microsoft Windows installation media, otherwise you are right to be skeptical of “alternative” files not coming from official Microsoft sources. There are no utilities that I know of that can fabricate or replace missing core Windows files except official Microsoft Windows installation media.

      My toolkit’s live environment can be used to attempt data recovery or transfer data in the event of a core Windows installation failure, but if you don’t know what you are doing, I highly recommend using a data recovery specialist if you value the data at all. It sounds like your system is still running, however. Keep good backups!

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