Community Support

Rules

Please use this page to ask questions not included in the FAQ for the All in One – System Rescue Toolkit Technician or Lite versions.  I cannot guarantee that I will answer all questions in a timely manner, but as this toolkit grows, we may be able to have more folks chime in with answers.

  • This is a toolkit Q&A support, not general tech support.  If you need help beyond what the toolkit can provide, please seek computer help from a professional technician in your area.
  • Please do not link to or recommend other tools outside of this toolkit when answering questions, including commands built into Windows.  If the toolkit does not provide a solution, please simply say so.
  • Feel free to suggest additions to the toolkit and I will take them into consideration.  Please make sure that tools you suggest support distribution and commercial use or they will be immediately rejected.

46 Replies to “Community Support”

  1. Nice toolkit, Paul. I’ve used both the lite and Technician versions. Very useful set of utilities. Oddly the EXE file on both versions I downloaded fail to run the entire autofix on first run. To resolve I have to run the app for the first half dozen of it’s tasks and then stop the process via task manager. Then I run the app again and it executes all the tasks. This has happened on three different machines. Any thoughts on the cause and how to fix?

    1. There is a known issue specifically with Microsoft Safety Scanner download. I have about 3 error checks in place to account for bum downloads, but for some reason Microsoft’s servers report a completed download (or improper file size) when it is not actually completed, it doesn’t throw an error I can catch easily. The script attempts to execute a corrupted EXE and fails silently. I get this same problem when direct downloading MSS through a browser sometimes.

      If it is failing specifically on Microsoft Safety Scanner, this might be the bug. Although, I will probably need to add even more error checks just for this one application. This has been an issue since I have started including MSS downloads in autoFIX. Unfortunately, the app is pretty nice and easy to run with a command line interface so I don’t want to dump it from the autoFIX tasks.

      If yours is failing elsewhere, let me know the systems’ info, internet download speed, and step that is failing and I can look into it for next version.

    1. I am sure anything is possible if you know what you are doing. However the goal of my toolkit is to be a standalone product. Anything that I find I am missing, I just add it to my own toolkit. I am sure that other toolkit creators feel the same way about their toolkits. So this will most likely never be officially supported by any creators of toolkits.

      You may want to Google “Multi boot” or something similar to make your own.

  2. Hi I just downloaded your toolkit, but I’m facing an issue where when I boot the toolkit of a bootable USB I created with your instructions most computers will ask for a login username and password before I can access the tools. But the weird thing is some other computers work fine with it and bit straight into the toolkit without a username or password. This happens on both UEFI and legacy

    1. Hmm, that is strange. I have yet to have the boot fail for me using CD or USB that I can remember. I also very rarely boot the utility and mostly use the Windows Autorun.

      If you have time and inclination to help troubleshoot, try booting a 14.04 LTS Ubuntu Desktop LiveCD / USB on those failing PCs when you come across them. It has been a while since I played with X.org boot options, but my guess is that the X session is failing somehow on those PCs and falling back to the text login prompt. That is usually the case with failed linux boot to an X window system.

      It might be the syslinux boot method I am using on USB creation, but I am pretty much running Ubuntu defaults. This boot method and USB creation method are both scheduled for change in the next release of my toolkit to address internationalization bugs reported. Right now only English versions of Windows can create USBs from my toolkit and it has become quite popular worldwide.

  3. I have yet to have need for a driver backup program. I get why people like them, but my experience with them is coin toss, and I don’t like those odds. To make the grade on my toolkit, the app needs to work 99.999% of the time and look professional because I do on-site work often in the presence of the client.

    Most “driver backup” programs fall into a few categories:
    – PERSONAL USE ONLY
    – SINGLE USER LICENSE, NOT FOR DISTRIBUTION (Even if it is a free download)
    – Spammy software bundled with downloads
    – Advertisement-riddled and unprofessional looking
    – Sometimes don’t work
    – Backup corrupted drivers that are sometimes causing a BSOD to begin with

    Manufacturers will always have the latest drivers available from their websites, and vendor supported software rather than outdated software is always the best if you have to call and ask questions.

    If you have any suggestions that don’t land in my “ick” list above, feel free to share and I may consider it! Please don’t share links, just the name of the program and I will look into it.

  4. Thanks for the fast reply and I agree about a clean install or reset keeping files (win8 and 10) however some of clients have software that they no longer have the disks/activation keys and most product key finders usually only work with with Windows OS and office. But some PC’s I work on don’t have root kits but run slow even in safe mode in some cases and I’m impatient at times lol.

  5. Hey just wanted to let you know I donated $5. Id do more, but I am poor lol. I want to say thank you for these auto scripts, it saves time from me have to click something every 2 seconds. Only issue I came across thus far is that comodo fails to download. But this tool you developed is great. Only wish you could run the malware removal outside the os through the bootable usb.

    1. Thank you! Also, I will look into Comodo and possibly virus scanning outside the OS for the next version. However, I have found that if an OS is broken that bad, I would rather clean wipe than clean up after some random rootkit or nasty virus.

      I really designed the bootable environment to be a low level tech tool for last resort repair. If I have to boot the disc, I am doing so for data backup/recovery and then reinstall, hardware diagnostics, or a clone job. Some viruses hook into the OS, explorer shell, or other ways that make the time and effort not worth it when someone is paying premium rates by the hour. I have had too many redo calls over the years from the side effects of removing a deep rooted virus.

      In my earlier tech years, I would have spent hours upon hours finding all the little nooks and crannies in the OS that the virus broke, but sometimes it just isn’t worth it for a basic tech repair. In the end, a standard residential client doesn’t care that you spent a monumental effort to zap that one nasty virus or did a proper backup, re-install OS, and re-install programs, printers, etc. If you are doing it for learning purposes, then by all means, break stuff and explore the OS nooks and crannies because it will help you later.

      Servers and mission critical systems are different, but in that case there should be both regular file backups and bare metal backups in place. I don’t mean to ramble, just trying to impart my limited wisdom on the world. Thanks again!

    1. There is an FAQ item that answers this already. If you do on-site work and have left your utility discs or flash drives in a client machine, you may appreciate this more, especially if you have to drive an hour or more to get to the client location. 🙂

      Also, the Lite version of the toolkit does not change the background. You may prefer this one instead, it’s easier to use.

  6. Hello
    I’ve tested live cd but i cant made login. Please Could you give me user and password?
    Thanks in advance and good bye

    1. There is no password on the live cd. It should boot up into a graphical environment automatically.

      If you are stuck at a console login prompt, there is something wrong with setting up the graphical session. You can try using the Ubuntu help to boot live CD in safe mode since this utility is based on ubuntu.

    1. You will need to mount the Windows partitions first. The disk utility (“Disks”) is probably the easiest way.

      If you aren’t sure what to do, you may want to seek the help of a technician before proceeding since it is easy to break stuff if you don’t know what you are doing.

      Windows has lots of protections in place that prevent you from breaking too much stuff. Mounting the drive on a separate operating system bypasses all of those protections.

  7. Does this tool have any command line switches built into the executable? What I’d love to be able to do is call this tool from a batch file as part of a cleanup script and, with a switch, have it automatically run the autoFIX Utility in Automatic Mode.

    Thanks!

    1. You may want to look into my “Lite” version of the toolkit. It is autoFIX in Automatic Mode and is designed to work standalone. It does not have any command line switches, so you will have to answer the EULA and “Force Reboot?” prompts.

      If there is enough demand, I may make some command line switches for Lite that will bypass EULA and force reboot prompts for people to include it in their own processes. Anyone else interested should reply to this comment so I can get a feel for the demand of this.

    1. The license is pretty simple and straightforward. Basically you can do whatever you want with it but you must also pass the license on to whoever you are distributing the software to, allowing them the same rights to do whatever they want with it including commercial use and sale.

      The MIT License (MIT)

      Copyright (c) 2012-2016 Paul Vreeland
      http://paul.is-a-geek.org/aio-srt/

      Permission is hereby granted, free of charge, to any person obtaining a copy
      of this software and associated documentation files (the “Software”), to deal
      in the Software without restriction, including without limitation the rights
      to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
      copies of the Software, and to permit persons to whom the Software is
      furnished to do so, subject to the following conditions:

      The above copyright notice and this permission notice shall be included in
      all copies or substantial portions of the Software.

      THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND,
      EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
      OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
      NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
      HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
      WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
      FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
      OTHER DEALINGS IN THE SOFTWARE.

  8. First, thank you for this tool. It is gong to prove invaluable, I feel it..but…

    I don’t know how to make the autorun write the USB drive. I’m not familiar with command line stuff. It says to “just do it,” as it were, but with the DOS window open there aren’t any clear instructions. Please help?

    1. I made an FAQ for building flash drives: https://paul.is-a-geek.org/aio-srt/#How_do_I_build_a_bootable_USB_flash_drive_of_the_All_in_One_8211_System_Rescue_Toolkit

      The command prompt should be fairly straight forward as long as you are using an English version of Windows. If you are still having troubles, I do provide pre-built USB flash drives you can order from the project page. There are other utilities for building USB from ISO, a simple Google search will bring up plenty.

  9. Hi, thanks for the software you provided. I’m hoping it can help but I’m not that clued up on using these things!

    A couple of weeks ago, win 10 did an update after shutdown it then booted once, froze and since, has not booted again? I originally got 0xc0000098 as an error code something about kernel? I did a few command prompts, chkdsk /r /f etc.. Nothing worked although I just get a continuous loop of windows is diagnosing your PC then it’s trying to repair but just ends with error. Windows 10 recovery disc doesn’t work either. States it can’t fix the problem. I really don’t k ow what’s gone wrong but I have so much work on there, I need to get it to boot.

    What do I need to try and do with this software to try and get it boot up? Sorry, I had a look but couldn’t see how I could fix the boot with this software? Any advice for a novice would be appreciated.

    Many thanks in advance and happy new year 😉
    Behnam,

    1. You can use the bootable live environment to make backup copies of any files you have. Unfortunately any installed software, including Operating Systems, usually require the installation media to repair them or reinstall them.

      There aren’t really going to be utilities to fix core installation problems other than installation media. It might be time to call in a technician. Good luck!

  10. Small question…I was able to build the bootable USB memory stick…however, I do not “see” the USB to serial adapter that is plugged into one of my serial ports.

    I do not see a way to check, like in windows, the Device Manager…am I missing something?

    Also, I want to run a “bat” file that I have on the USB stick, is this possible?

    Thanks!

    Mike

    1. You can place the .bat file anywhere on the USB and run it just fine. The toolkit only cares about its own files.

      Also, serial ports are usually setup as COM ports in Windows, you can check device manager and communicate using Hyperterminal built into this utility under Networking -> Modem & COM port test.

      How to interpret the results or do the actual tests is beyond the scope of this support, but the tools are there.

  11. Thank you for providing this public service! I ran the Lite version and the tool rebooted the computer afterwards. Is there supposed to be some results summary provided? I checked the folder and there’s no layman’s report in there. Just curious what the tool determined was wrong or not with my computer, and what if anything it did to fix things. Sorry for the ignorant question. Thanks.

    1. If your computer “feels better” afterwards, it worked!

      The log files left behind are an account of what was done, it doesn’t translate them into non-techie. I am not sure if I even want to translate it into non-techie. There are so many tools (and fake tools) out there that say “thousands of problems found” and really over-simplify what is going on. You can have a thousand Windows “problems” that don’t really matter, and 1 very big important problem that gets lost in the over-simplification when a non-technical person tries to translate the results and think that everything is OK or Not OK.

      When a non-technical person sees “thousands of problems” fixed, and perhaps next time only sees “1 problem”, it seems like stuff is better just from the number of problems.

      To put in in terms of cars:
      – “Lots of problems” could be the equivalent of “tire pressure slightly low, windshield wiper fluid empty, tail light is out, CD player doesn’t work, rear view mirror is not adjusted correctly, interior light doesn’t turn on, and spare tire is missing.”
      – “One problem found” could be the equivalent of “check engine light is on and the engine is making a knocking sound”

      It is true that there are “lots of problems found” in the first example, and “one problem found” in the second example, but many of us know with cars that the engine knocking sound is way worse than the minor problems in the first example.

      It is best to take the results to a technician and ask for a second opinion if unsure.

  12. You say: “Non-English versions of Windows will need to use a different app to build a USB flash drive.”
    Which tool should I use for building a AiO-SRT USB flash drive?

    1. There are lots of options available out there, just Google “Make bootable USB from ISO”. This tool only officially supports building on English versions of Windows. I didn’t expect this project to become so popular worldwide when I originally created it! I will look into internationalization next update.

      1. Nice! I have used it on newer Macs before as well. I do not have a lot of Macs available to me to test with, but it is good to know others are able to use it on their Macs too!

  13. The desktop wallpaper is not going back to the user defined image after closing the tool, Using the latest tech version of the tool.

    1. Yea, this is a known bug.

      [Edit] I want to squash this bug next update, it seems to be common with some folks.

      Anyone else that is having this problem please let me know the following:
      – What repair steps you are doing with the toolkit?
      – What OS was giving the problem?
      – Is the background a theme or rotating wallpaper?
      – Are you closing it when done and is it ejecting automatically?

  14. Quick question – I suspect my USB ports may have failed, but I am also suspicious of the drivers becoming corrupted. Will this tool do a hardware test on the physical ports?

    1. You can boot Technician Version and check the USB from the Ubuntu Live CD environment. Outside of that, you will have to have a technician or second opinion look into low level hardware problems.

    1. Thanks for the heads up!

      I just checked and my tracker is showing 177 seeders, 0 leechers at the moment. There are unofficial bittorrent .torrent files out there that do not include my official tracker. The one on my project page is the official torrent with proper tracker listed that I am monitoring.

    1. You’re welcome. There are so many toolkit choices out there, I think people go overboard with repair toolkits sometimes. I wanted a nice, lean and efficient toolkit. Hopefully this will fill that void for the others out there that want the same thing.

  15. Answering a few questions I have been receiving via email that aren’t quite frequent enough for FAQ:

    – Having trouble building Technician Version USB flash drive? Building flash drive with the Technician Version of the toolkit is dependent on English versions of Windows. Lack of testing environment means my script is expecting English only. You may need a dedicated tool for building bootable USB flash drives from ISO.

    – Lite Version getting stuck on CPU Stress Test? This should only run 5 minutes. Some folks that are poking around and using the computer while running the toolkit are minimizing or closing the Prime95 CPU test that runs and the script isn’t able to automatically close it. End task on Prime95.exe to continue or reboot the PC. I will look into bug fixing this for those that insist on interfering with the process. 🙂

    – Windows background image not resetting after using the Technician Version? This is a known bug with newer versions of Windows and rotating desktop wallpaper themes. It should be fixed in the next version.

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